Refund, Return & Replacement Policy
At TruckHead, we strive to ensure our customers receive products in perfect condition. To maintain our operational standards, we have implemented a strict policy regarding refunds and returns.
Refund Policy
Refunds are only issued in the event that a product is received in a damaged or defective condition.We do not offer refunds for “change of mind”, incorrect size selection (if specifications were provided), or any other reason once the item has been delivered in good condition.
No-Return Policy
Please be advised that we follow a strict no-return policy. Once a product has been delivered and verified as undamaged, the sale is considered final.We encourage all customers to double-check their order details and compatibility before completing a purchase.Policy Details at a Glance
| Category | Policy Detail |
|---|---|
| Reporting Window | Within 24 Hours of delivery |
| Evidence Required | Clear photos or unboxing video showing damage upon arrival |
| Exchange Eligibility | Only for damaged or defective products |
How to Report a Damaged Item / Returns / Exchange items
- Contact Us: Reach out via our support email or WhatsApp within the 7-day window.
- Submit Proof: Provide your order ID along with photographic or video evidence.
- Resolution: Our team will verify your claim. If approved, a replacement will be provided at no extra cost. If a replacement is unavailable, a full refund will be processed to your original payment method.
